At Akoya Jewels, customer satisfaction is our utmost priority. We strive to ensure that every
purchase meets your expectations. If, for any reason, you are not completely satisfied with your
purchase, we offer a transparent and hassle-free return and refund policy.

1. Return Period:

• • We accept returns within 30 days from the date of purchase. To be eligible for a return,
    the item must be unused and in the same condition as received, with all original tags and
    packaging intact.

2. Return Process:

• • To initiate a return, please contact our customer service team at
    customercare@akoya.co.in within the 30-day return period. Our team will provide you
    with instructions on how to return the item.
  • When returning the item, please ensure it passes all quality tests, including tests for
    diamonds, gemstones, gold, and other precious materials used in the product.

3. Refund Policy:

• • Upon receipt and inspection of the returned item, if it meets our return criteria, we will
    initiate a full refund to your original method of payment.
  • Please note that the refund process may take 15 business days to complete, depending on
    your financial institution’s policies.

4. Conditions for Return:

• • The item must be in its original condition, unworn, and free from any signs of damage or
    alteration.
  • All original tags, certificates, and packaging must be included with the returned item.
  • The item must pass all quality tests conducted by our experts, including tests for
    diamonds, gemstones, gold, and other precious materials used in the product.

5. Exclusions:

• • Customized or personalized items may not be eligible for return unless they are defective
    or damaged upon receipt.

6. Return Shipping:

• • Customers are responsible for the shipping costs associated with returning the item. We
    recommend using a trackable shipping service and purchasing shipping insurance to
    ensure the safe return of the item.

7. Contact Us:

• • If you have any questions or concerns regarding our return and refund policy, please
    contact our customer service team at customercare@akoya.co.in. We are here to assist
    you throughout the process.

At Akoya Jewels, we are committed to providing you with the highest quality products and
exceptional customer service. Thank you for choosing us for your jewelry needs.